UX Certification Flashcards

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How can you help integrate personas into your design & development process?
Discovery
Schedule a meeting with your colleagues to introduce personas & collaborate on writing user stories
When in the discovery phase, what should you think about when shaping your discovery questions?
Discovery
The aim and scope
What research method is good for observing how participants respond questions in a group setting?
Discovery
Focus groups
Which is the best research method to help understand what people do?
Discovery
Behavioral
Which research method is good for grouping things into categories, for example, items in a navigation menu
Discovery
Card Sorting
Salesforce _________ are based on users' goals, behaviors and motivations.
Discovery
Personas
The visual representation of business processes
Discovery
Process Mapping
What is the 'Hawthorne Effect'?
Discovery
The alteration of behavior by the subject of a study due to their awareness of being observed
Research method that focus on what people say, is know as what?
Discovery
Attitudinal Method
What are Qualitative Research Methods?
Discovery
Tries to answer 'Why?' or 'How?'
What are Quantitative Research Methods?
Discovery
Tries to answer 'How much?' or 'How many?'
When formulating discovery questions, the ___ is the intent of your work - what you are trying to find out.
Discovery
Aim
When formulating discovery questions, the ___ is who you're researching and how you're doing your analysis.
Discovery
Scope
When you pause and think about any unintended consequences that your solution may bring, this is called...
Discovery
A Consequence Scan
Observing a participant in their own environment to better understand how they work is an example of what research method?
Discovery
Contextual inquiry
Why is it best to keep prototypes low/mid fidelity during the early states of rapid prototyping?
UX Fundamentals
Rapid prototyping involves quick feedback & iteration, so high fidelity would be a waste of time
What is a key consideration for using color with accessability in mind?
UX Fundamentals
Ensure there is enough contrast between adjacent colors
A simple depiction of the four to eight key steps within a process to illustrate the importance of customer needs and process outputs being the same
UX Fundamentals
SIPOC : High level process map
What feature does a screen reader user commonly use to navigate a page?
UX Fundamentals
Heading Structure of the page
Two WCAG restrictions that are crucial to follow when designing animations for the web?
UX Fundamentals
Limited Flashing or blinking. Animations longer than 5 seconds can be stopped or paused.
Meant to communicate structure of an app or web page, and focuses on function rather than visual design?
UX Fundamentals
A Wireframe.
Preliminary version of a product or idea that lets project stakeholders test user interfaces.
UX Fundamentals
A Prototype.
A difference between two or more elements in a composition
UX Fundamentals
Contrast
A visual effect adding the illusion of depth, where a background moves at a different rate than the foreground?
UX Fundamentals
Parallax Effect
In storytelling the background or setting of a story, where an introduction the hero and their current state is presented is known as what?
UX Fundamentals
Exposition
Initial feedback is given on a prototype and the need for more is determined, what is next?
UX Fundamentals
Develop Interactive Prototypes.
Survey questions like “tell us what you like best about this feature,” are known as what?
UX Fundamentals
Leading Questions
What level of HTML headings should ONLY exist once on a page?
UX Fundamentals
H1
__________ icons and images that don't add any relevant information or functionality.
UX Fundamentals
Decorative
Icons and images that convey important information that the surrounding text doesn't.
UX Fundamentals
Informational
Encouraging social connection, engagement, and values is the goal of what?
Human-Centered Design
Relationship Design
Desirability, feasibility, and viability are the focus of what design practice?
Human-Centered Design
Human-Centered Design
Creating a consistent brand experience across distinct interactions is the focus of ____________?
Human-Centered Design
Service Design
____ is a process, with defined roles, meetings, and deliverables that provides the framework to deliver high-quality value to our customers faster
Human-Centered Design
Scrum
Inclusivity, sustainability, and ethics are criteria for what?
Human-Centered Design
Relationship Design
Creative approach to solving people's problems beginning with their needs, and ends with solutions to meet those needs.
Human-Centered Design
Human-Centered Design.
The creation of consistent user or customer experiences across multiple interactions.
Human-Centered Design
Service Design
How easy it is for someone to use a product, & how much someone enjoys interacting with a product. Are concepts of what design practice?
Human-Centered Design
UX Design
Builds on both UX design & service design by focusing on more than just an individual person interacting with a product or brand...
Human-Centered Design
Relationship Design
When using design to strengthen customer relationships, what should you prioritize?
Human-Centered Design
In-depth, design-led research.
What could you create to capture user + customer feedback and suggestions?
Human-Centered Design
A Forum
What method could you use to better understand the employee journey and identify ways it can be improved?
Human-Centered Design
Journey Mapping
What is a benefit of introducing friction into the design process?
Human-Centered Design
To question the potential consequences of design and business choices.
To lead with strengthening connection.
Human-Centered Design
COMPASSION mindset.
To push ourselves to be vulnerable.
Human-Centered Design
COURAGE mindset.
To engage with clear purpose.
Human-Centered Design
INTENTION mindset.
To exchange value in service of longevity.
Human-Centered Design
RECIPROCITY mindset.
A _____ is a declarative component a UX designer can use for on-boarding.
Declarative Design
Prompt.
You want a layout that displays records driven from a parent record, what relationship should be used?
Declarative Design
Master-Detail.
What does the acronym 'MAP' stand for?
Declarative Design
Message, Audience, Purpose
What is a key topic covered in the declarative design section of the exam?.
Declarative Design
Global Elements.
A feature that replaces a blank section with instuctions on next steps.
Declarative Design
Empty State feature.
How could a sales team minimize the number of list views in their org?
Declarative Design
Permissions & Share via public groups. Audit & Remove old public list views
What can a sales path include?
Declarative Design
Key Fields, Best practices, words of encouragement, links to chatter, policy reminders, and gotchas
Why is adoption important?
Declarative Design
Adoption leads to strong ROI and positions your reps and your company for success
What are the four phases of the user engagement journey?
Declarative Design
Onboarding, Feature adoption & discovery, Help & Troubleshooting, Deeper Learning
A user will NOT be able to customize the navigation bar if it contains more than ___ items
Declarative Design
50
___________ helps your service center route any type of incoming work item(s) to your most qualified, available agents
Declarative Design
Omni-Channel
What can you put in a Lightning app & the app navigation bar?
Declarative Design
Standard objects (Home, the main Chatter feed, Groups, People), custom objects, Visualforce tabs, Lightning component tabs, Canvas apps via Visualforce tabs, Web tabs
What do compact layouts do?
Declarative Design
Control which fields users see in the highlights panel at the top of a record.
In the Lightning Experience what tool allows users to customize a page's contents, such as fields and buttons that appear on the page?
Declarative Design
Page layout editor.
In the Lightning Experience What tool allows users to customize a page's layout?
Declarative Design
Lightning App Builder.
A _____ can link to an external URL, such as www.google.com, a Visualforce page, or your company's intranet.
Declarative Design
Custom Link.
A _____ can connect users to external applications, such as web pages, and launch custom links.
Declarative Design
Custom Button.
How many (max) dynamic dashboards are supported in Org editions?
Declarative Design
Performance + Unlimited Edition: 10. Enterprise Edition: 5. Developer Edition: 3
A component that allows readers to acknowledge information without specifically completing an action.
Declarative Design
A Floating Prompt.
When designing a user engagement, what is the difference between the message and the purpose?
Declarative Design
The message is what you say to the user, the purpose is Why you say it.
To display all the products an account has purchased on a record page, what standard salesforce configuration should be considered?
Declarative Design
Create an Account to Product lookup relationship, then add a related list of products to the account record page.
A component that provides getting started resources the first time that users log in to Lightning Experience?
Declarative Design
Welcome Mat programmatic component
Use a _______ to point to a lower-level component on the page to provide tips and best practices.
Declarative Design
Popover programmatic component
Centralized list of tasks designed to help users onboard organizations, clouds, or features.
Declarative Design
Setup Assistant programmatic component.
When users may not notice or seek out help, but would benefit from assistance is an example of what method?
Declarative Design
Push Method.
When the user is motivated to seek help is an example of what method?
Declarative Design
Pull Method.
Floating and docked are examples of what type of component?
Declarative Design
Salesforce Prompts.
Show users where to begin and what's new or changed - the 'aha moment' is what engagement scenario?
Declarative Design
Onboarding.
Raising awareness of a new feature is an example of what scenario?
Declarative Design
Feature Discovery & adoption.
_________ provides just-in-time prompts that help users learn by doing.
Declarative Design
Troubleshooting help
_________ gives users the skills and information they need to get as much value as possible out of your product or application.
Declarative Design
Deeper learning
What option gives users quick access to common productivity tools in a fixed footer.
Declarative Design
Utility Bar
Field-level Help is better suited for Troubleshooting OR Deeper Learning
Declarative Design
Troubleshooting
The _______ provides a few key resources that your users can access from anywhere
Declarative Design
Help Menu
What brings the power of learning directly into the app, enabling companies to skill up teams as they work in Salesforce.
Declarative Design
Salesforce Learning Paths
You can place a floating prompt in one of ____ positions on a page
Declarative Design
9
What does M.A.P stand for?
Declarative Design
MESSAGE (what), AUDIENCE(who), PURPOSE (why)
What does the FACE principle, for effective content stand for?
Declarative Design
Friendly, Accurate, Concise, Educational
________ allows designers to observe and record how users complete assigned tasks.
Design Testing
Usability Testing
What two tools should a UX designer use to test that a webpage can be navigated without a mouse?
Design Testing
Keyboard & Screen Reader.
When testing for keyboard accessability, does keyboard focus need to be visible?
Design Testing
Yes, use the keyboard to ensure focusable elements have a visual indicator.
__________ is a process where experts use rules of thumb to measure the usability of user interfaces in independent walkthroughs and report issues
Design Testing
Heuristic Evaluation
When testing for keyboard accessability, all ________ must be able to receive focus
Design Testing
Actionable Items
For development, user acceptance testing & training, without compromising data in production. What Salesforce feature should you use?
Design Testing
Create a Full sandbox Org
Why is testing alt-text with a screen reader important?
Design Testing
So you can find out whether your alt text was actually helpful
_______ is a way of evaluating site structure by asking users to find items based on the site's organization & terminology
Design Testing
Tree Testing
This type of test compares only one difference, A vs B
Design Testing
Single Variant Test
This type of test compares more than one difference, A vs B vs C
Design Testing
Multi-variant Test
What are some of the issues an Aura accessibility test look for?
Design Testing
Images without alt attributes | Input elements without Labels | Headings (H1, H2, ..) | Fieldset elements without legend tags
_______ testing gives the user a task and records whether the first place the user clicks is the correct path to accomplish the task
Design Testing
First Click Testing
_______ is a way to model database tables that in a way that makes sense to humans.
Design Testing
A data model
________ are objects that are included with Salesforce. Account is an example of this.
Design Testing
Standard Objects
Objects that you create to store information that's specific to your company or industry are what?
Design Testing
Custom Objects
Where in setup would you go to create a custom field for an object?
Design Testing
Object Manager
All records need this field so you can distinguish between them.
Design Testing
Name Field
This special field can hold values that automatically calculated based on some expression that you write.
Design Testing
Formula Field
A 15-character, case-sensitive field that's automatically generated for every record.
Design Testing
Identity Field
What aspect of systems design allows you to build for multiple uses, viewpoints & structures?
Lightning Design System
Scalability
In systems design, the most important relationship is the one between what two entities?
Lightning Design System
Individual elements + Overall experience
Creating a record is an example of what type of design pattern?
Lightning Design System
A Macrointeraction
A customer used lightning components, and wants a global change to their button color. What feature could they use?
Lightning Design System
Styling Hooks
What does SLDS stand for?
Lightning Design System
Salesforce Lightning Design System
What is a good analogy for systems design?
Lightning Design System
Building a house
Who first coined 'User Experience?'
Lightning Design System
Don Norman
An ________ is part of an element that people recognize and associate with the actions they can take.
Lightning Design System
Affordance
What is a repeatable design solution to a recurring problem?
Lightning Design System
A Design Pattern
Logging in is an example example of what type of interaction pattern?
Lightning Design System
A Macrointeraction
________ are the controls within a page that you click, tap, or take some other action on
Lightning Design System
Microinteractions
An aerial view of a whole city is a analogy of what type of pattern?
Lightning Design System
A Macrointeraction
Why do designers need to be thoughtful about even tiny design decisions?
Lightning Design System
To avoid a time drain on users.
What is an example of a design speck that might presented to an engineer
Lightning Design System
Size, color, typography, interactions, margins, padding.
_________ provide the values inputted when a person uses the element you are designing
Lightning Design System
Interaction specifications
What are the 6 default interaction states?
Lightning Design System
Default, Disabled, Active, Hover, Focus, Pressed
The SC 1.4.1 guideline in WCAG 2.0 tells us to make sure _______ are never indicated by color alone
Lightning Design System
State Changes
One of the best ways to document a design is by including what?
Lightning Design System
Do's and Don'ts
What are the visual design atoms of the design system called?
Lightning Design System
Design token
_________ is a way of writing and structuring code to describe its content's structural meaning, not how it visually presents the content.
Lightning Design System
Semantic Markup
The process of running a program that will analyse code for potential errors
Lightning Design System
Linting
What are the 4 design principles of the Lightning Design System?
Lightning Design System
Clarity, Consistency, Efficiency, Beauty
When using a line chart to represent data, whats the max recommended data sets (lines)
Lightning Design System
Four or fewer.
True or false, a dot plot chart is great for very large, or dense data sets?
Lightning Design System
False, smaller sparser data sets are best.
When considering how a button related to the rest of a design system, what should you keep in mind?
Lightning Design System
Hierarchy
Do CSS styles from a parent leak to a child in relation to the Shadow DOM?
Lightning Design System
No they do not
A pie chart should be use to represent how many values?
Lightning Design System
Between 2 and 5
What are two types of dialogues in the Lightning Design System?
Lightning Design System
Modal and non-modal dialogues
SLDS is....
Lightning Design System
Flexible, Scalable, Efficient, Accessible, Platform Agnostic